This is how I understand -  AI: works ( tell me if I’m wrong )

AI: learns from itself.

A question is asked.

The workings within the system analyses the question and goes searches all the information it has in its database and presents the answer based on what it has learnt.

The answer depends on how well and how descriptive ( if that’s the right word ) on how that question was asked.

Was the question too flamboyant? 

Was it to broad ? 

Was it too vague? 

Was it too narrow?

was it too complicated?

The answer of cause: depends how biased the AI: system is programmed and how it’s taught to interpret ( if that’s the right word ) the question.

AI: learns from itself - based on the learnings of human beings ( from you and me ).

So there ….